Medmylife

Refund Policy

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For medicine and Health care products, an order can be cancelled from the ‘Order details’ screen on the Website before it is marked as out for delivery. Else, you can refuse it at the time of delivery and a refund will be processed into the payment source, in the event the order amount was paid online. For Diagnostic service an order can be cancelled anytime unless it is marked 'Sample Collected' by the third-party phlebotomist. Else, you can refuse sample pick up at the collection location and a refund will be processed into the payment source, in the event the order amount was paid online.

Return Policy:

Our return policy gives you an option to return the medicines purchased within 7 days of delivery. You are requested to keep the copy of the invoice/bill from the licensed Retail Pharmacies handy for verification. Medicine(s) which are opened, partially used or disfigured are not eligible for returns. Please check the package carefully at the time of delivery. Refrigerated items not eligible for returns e.g. Injections, Vaccines etc.

Return Process:

You can raise a request to return Your medicine(s) within 7 days of delivery with these simple steps: Go to My Orders > Select the respective order and click on 'RETURN > Select the item You wish to return with original quantity. We will pick up the return items within 1 to 3 days from the date of request. Please keep the return package ready in its original packaging.

Healthcare Products:

Our return policy gives you an option to return the healthcare products purchased within 2 days from the date of delivery however Products shall not be eligible for a return under the following circumstances-

If the product is a consumable item;
If the product has been tampered;
If the product packaging and/or packaging box and/or packaging seal has been tampered;
If it is mentioned on the product detail page that the product is non-returnable
Any accessories supplied with the product are missing;
If the product does not have a serial number or UPC number;
Any damage / defect which is not covered under the manufacturer's warranty;
The product is without original packing and accessories;
If the product is damaged due to misuse;
Below mentioned Products or Categories are not eligible for Return.

Categories	Type of Products
Baby Care	Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Food and Nutrition	Health Drinks, Health Supplements
Healthcare Devices	Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual Wellness	Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
Temperature Controlled and Speciality Medicines	Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.

Medical Test Refund:

In case of medical tests, a Refund request may be raised in the following cases:

If the patient has suffered from Haematoma or any prick related injury;

If the report has been challenged and no proper justification (i.e. reasonable clarification provided either by the diagnostic centre) has been provided;

If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (i.e reasonable clarification provided by the diagnostic centre) has been provided.

Refund Policy:

we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible if:

you received a defective item;
the ordered item(s) is lost or damaged during transit;
the ordered item(s) is past its expiry date.

Once the refund has been initiated for eligible returns as mentioned above, the amount is expected to reflect in your account as per the following timelines:

NEFT: 1-3 business days post refund initiation;

Online refund: 7-10 business days post refund initiation subject to the bank turnaround time and RBI Guidelines. The MRP mentioned at the time of return is without discount and total amount to be refunded listed is an estimate. Total amount paid by You for the medicine(s) will be refunded once pick up is completed and verified by the third-party licensed Retail Pharmacies.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@medmylife.in

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@medmylife.in and send your item to: A7, 3^rd floor, Mainak Greens Tower, Christian Basti, GS Road, Guwahati, Assam 781005.

Shipping

To return your product, you should mail your product to: A7, 3^rd floor, Mainak Greens Tower, Christian Basti, GS Road, Guwahati, Assam 781005.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Disclaimer of warranties and liabilities

You expressly understand and agree that, to the maximum extent permitted by applicable law: the website, services and other materials are provided by Company on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose.

Without limiting the foregoing, Company makes no warranty that (i) the Website or the services will meet your requirements or your use of the Website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Website, services or materials will be effective, accurate or reliable; (iii) the quality of the Website, services or other materials will meet your expectations; or that (iv) any errors or defects in the Website, services or other materials will be corrected.

No advice or information, whether oral or written, obtained by you from Company or through or from use of the services shall create any warranty not expressly stated in the terms to the maximum extent permitted by applicable law, Company will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.

Company will not be liable for any loss that you may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Website or any services or materials, either with or without your knowledge. Company has endeavored to ensure that all the information on the Website is correct, but Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Company shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. further, Company shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Company's control. The user understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Company is not responsible for any typographical error leading to an invalid coupon. Company shall not be liable for any third party product or services. the advertisement available on e-mail or website with respect to the third party website or the Products are for information purpose only. You expressly agree that Your use of the Website is at Your risk.

Medmylife.in has exerted reasonable efforts to ensure that all information published on the Website/App is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website/App at our sole discretion. Medmylife.in cannot guarantee the adequacy, currency or completeness of the Website/App content. Medmylife.in does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website/App. We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website/App. Medmylife.in is not associated with any manufacturer of medicines or other products on the Website/App. Please note that while we made every effort to accurately display the colours of products on its Website/App, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will be the same as the colour of the Products delivered to you. We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. We explicitly disclaim any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us. We reserve the right to modify or withdraw any part of the website/App or any of its content at any time without notice.